Reflection Essay Example | Topics and Well Written Essays - 500 words - 78

Reflection - Essay Example The first priority of the HR managers and officers are staffing, employment, and recruitment of staff (HR’s Evolving Role†¦, 2008). However, today the HR practitioners are performing roles such as performance management, policy development, and employee communication. In addition, the HR professionals have adopted other responsibilities such as employee counseling, and account administration, which helps in utilizing the full potential of the resource managers. The other roles currently performed by the HR managers are organizational development and legal compliance. In addition, the HR managers enable organizations to perform efficiently and compete with the other businesses. Technology plays an important role in several organizations and the HR departments are currently engaging in human resource information systems. The systems help in the performance and development of the entire organization. The factors, which have contributed to the changes in the HR profession, are the technology advancement, competition, and the need to utilize the innovative potential of every employee. The development in the modern technology affects all departments in any organization especially the HR. human resource information systems management is a vital role played by the HR professionals in their daily activities. Keeping employee data and any other information requires the HR staff to be conversant with computer knowledge and many of the application software (HR’s Evolving Role..., 2008). Competition is nowadays a challenge to many organizations as everyone strives to take the organization to a higher level. Competition, therefore, has made many organizations make use of all the staff including the HR professionals to help in brainstorming and giving ideas for a positive progress of the company. Innovation is very important in ensuring the growth of

Strategic Information System Essay Example for Free

Strategic Information System Essay 1. Introduction Given the rise of competition in the modern business industry, it is essential for firms to apply strategic use of information system (IS) to achieve competitive advantage (CA). In the recent years, top management of firms have little interest in the relationship between IS functions and corporate strategy leading to many problems because of failure in achieving strategies. According to Holsapple (2000), modern organizations are increasingly seen as knowledge-based enterprises in which proactive knowledge management is important for competitiveness. One of the major factors in competitive environment is knowledge management and companies for achieving the competitive advantage should concentrate in its IS. IS plays an important role in business operations as well as financial and non-financial aspects of the firm such as decision making as a big role of management. There has a growing realization to make ISs of strategic importance to an organization in the 80’s and 90’s. Systems that shape or support business unit’s competitive strategy are known as Strategic IS (Callon 1996, an Neumann 1994). According to Turban et al (2006), SIS is the ability to significantly change the manner in which business is conducted in order to give the firm strategic advantage. Porter (1996) believes that competitive advantage is at the core of a firm success or failure, such advantage seeks lead to control the market and to larger-than-average profits. This research paper provides information on how organizations apply strategic use of IS/It to achieve competitive advantage over its competitors. This paper pays particular attention to factors influencing the success or failure of organization attempts at gaining or enhancing competitive advantages, and how competitive advantages can be sustained. 1.1Background IS is a set of interrelated elements that collect (input), manipulate (process), store, and disseminate (output) data and information and provide a reaction (feedback mechanism) to meet an objective (refer to Figure 1). Figure 1.1: The Components of an Information System IS is a combination of people’s activities and information technologies that supports organisation’s operation and decisions making and strategies for competitive advantage. IS plays a vital role in business operation and financial and non-financial aspect such as decision-making. IS are classified either operations or management information systems. They are being grouped this way to identify the major roles each plays in the operations and managements of a business. An Information System consists of five basic resources: i) People Resources (end users and IS specialist) ii) Software Resources (programs and procedures) iii) Hardware Resources (machines and medias) iv) Data Resources (data and knowledge bases) v) Network Resources (communications media and network support) SISs are systems used to supports or shape a business unit’s competitive strategy (Callon, 1996, and Nerumann, 1944). It is characterised by its ability significantly revamp the way in which a business is conducted in order to provide the firm strategic advantage. SIS is classified by its ability to change the manner a business is conducted, in order to achieve strategic advantage for the firm (Turban et al, 2006). SISs play strategic roles helping firm to gain competitive advantage or reduces competitive disadvantage by changing goals, products or processes through information systems. A competitive strategy is a broad-based formula for how a business is going to compete, what its goals should be, and what plans and policies will be required to carry out those goals (Porter, 1985). Through its competitive strategy, firms seek a competitive advantage in the industry advantage over competitors in measures such as cost, quality, or speed. The success or failure of a firm fully depends on its competitive advantage against its competitors (Porter and Millar, 1985, and Porter, 1996), such advantage seeks to lead to control of the marker and to larger-than-average profits. Through contribution to strategic goals of an organization and ability to increase performance and productivity, SIS aids an organization gain a competitive advantage over its competitors. SISs enable firms to gain competitive advantage and benefit greatly at the expense of those subjected to competitive disadvantage (Turban et al, 2006). SIS focus on improving the firm’s competitive position through increasing employees’ productivity, streamlining business processes and making better decisions (Turban et al, 2006). An organization can survive and succeed in the long run as long as it have effectively develops strategies to go up against the five competitive forces that shape the structure of competition in its industry. The Porter five competitive forces are: Businesses can counter the threat of competitive forces in which they face by implementing one or more of the five basic competitive strategies. The five basic competitive strategies are: i) Cost Leadership Strategy ii) Differentiation Strategy iii) Innovation Strategy iv) Growth Strategies v) Alliance Strategy An organization can counter the forces of competition from its competitors by implementing one, some or all the strategies in different degrees. 2.Companies using IS/IT to gain competitive advantages 2.1Cigna HealthCare CRM System In 1999, Cigna HealthCare decided to upgrade its outdated and almost extinct CRM system to improve the efficiency of business operations and then improving customer satisfaction. Cigna was operating nearly two-decade-old CRM systems to handle its daily operation needs. It had multiple units for different roles such as membership enrollment, processing medical claims and verifying customer eligibility and they were not interconnected. Furthermore, Cigna received numerous complaints from doctors as the old and disintegrating processing systems delayed their medical benefits claim payment and was heftily slapped with a US$ 300,000 fine on 29th January 2001. Cigna’s Chief Information Officer (CIO), Andrea Anania planned to combine the information from the different information systems and develops a new integrated systems to handle all the process. Anania goal was for the CRM system to act like a â€Å"one-stop† portal, thus improving efficiency. Cigna awarded a budget of US$ 1 billion to develop the CRM system, which aims to reduce human intervention while speeding up the processing time of medical claims. During the implementation of the CRM, Cigna had a net loss of US$ 398 million for fiscal year 2002. This project had already exceeded the original budget of US$1 billion and had done substantial financial damaged to Cigna. 2.2Bank of America – MasterNet System Bank of America (BoA) developed Master Net trust accounting system in 1982 with a plan completion date of 31 December 1984. MasterNet consist of a large trust accounting system, TrustPlus, and eight smaller systems that augmented the core system. In 1986, migration process was greatly affected by technical problems such as poor response time and day long system crashes. In 1988, BoA announced that its trust business was being given to a subsidiary as it could no longer handle the operation requirements after a $78 million loss in the MasterNet project . 2.3 American Airlines – Knowledge Management System American Airlines understand the needs to analyze data collected through their computer reservation system, SABRE, an automated system with the ability to check flight and seats availability and making a reservation for customer developed in 1960s with IBM. In 1990, AA developed a knowledge management system, SMARTSTM (Sales Management and Report Tracking System) as a tool to leverage CRS reservation data and AA internal historical data on performance and bookings. SMARTS is able to run analysis for AA to develop finely tailored scheme based on AA’s market shares. The combination of SABRE and SMARTS creates the expertise exploitation capability for AA whose impact can be systematically assessed against the access to reservation system, which has become market-standard for competitive parity. 2.4 Wal-Mart – Point-of-Sale System Successful implementations of IS into daily practices have aided Wal-Mart in their quest to maintain the position of low cost leader (Thomas Wailgum, 2007). Wal-Mart had adopted the â€Å"point-of-sale† system; a computerized system which identifies sales of individual items, updates information into its server and modifies the on-hand quantity automatically. The system also analyzed data mined from the universal bar code and effectively transformed data collected from bar codes to useful information such as keeping track of sales trends for individual items as they are identified as an individual entity. 2.5Lesson Learned and Success Factors The author believed that the failure of Cigna CRM system was due to poor leadership and communication skills of Cigna’s CIO. Anania did not consulted professional to design the IT systems architecture required for transformation, instead she pooled 1400 employees from Cigna’s IT department and formed a team, made up of experienced project managers and new hires. Anania made an unethical decision to migrate 3.5 million customer’s data at one go instead of 10,000 per group to the new platform with out testing the integrity of the system due to pressing date lines leading to serious customer service problems surfacing immediately. As Cigna had lay off majority of its service center employee, believing that the new CRM will improved its productivity with lesser human input therefore leading to a shortage of experience staffs. Feedbacks and input from stakeholders was ignored by the managements during the development of the system, thus leading to the down fall of the CRM system and hitting Cigna with substantial financial damaged. The author feels if Cigna’s management culture had led to the failure of the IS. MasterNet have a leader who have a vision of technology but was not well versed technically and was too involve in other problems to focus on the project. BoA made two critical mistakes in handling of MasterNet. Firstly, BoA did not understand the difficulty involved and scope of MasterNet and sufficiently assess it risks when it was proposed. Secondly, BoA failed to take necessary fire-fighting actions when the project rolled out of control to minimize damage. The management only took notice of MasterNet when it performed so badly that it merited $23 million loss. Many mistakes made with respect to MasterNet were not specifically related to IS. The combinations of SMARTS and SABRE have assisted AA to become a market-standard for competitive parity. SMARTS is a system with ability to organize data by city, zone and territory of sales representative with analytical and presentation capabilities. SMARTS was design to provide reliable detailed information to sales representatives to influence travel agencies behavior strategically. Previously, sales representatives doesn’t have complete information about market shares and performance data of travel agencies in his territory and the job consisted mainly preserving a good working relationship with the travel agent. With the aid of SMARTS, the sales representatives are able to analyse market trends in detail and could easily identify opportunities than before, thus maximising productivity. Through the use of SMARTS system, AA’s intangible sales knowledge is enhanced as it is able to interpret movements in share and market. Aside to that, SMARTS help representatives highlight weak markets to the travel agency mangers to focus on. According to Mr. Jack Williams, Senior Vice-President of AA, SMARTS have introduced a huge culture change in their sales-force associated with the leveraging of the expertise as a result of the information in the system thus bringing an enormous advantage to AA, not easily copied by their competitors. The introduction of the barcode system have help Wal-Mart to maintain its low cost leadership. This system helped Wal-Mart to speed up its checkout cashier efficiency and eliminate problems of cashier keying in the wrong price for a product by scanning the barcode as previously the cashier have to manually key in the prices of all the goods according to the price tag. Aside to that, Wal-Mart was able to track its stock level and placed order when required. The system also has the ability to identify slow running products and prevents Wal-Mart from overstocking them. Through improving its information system, Wal-Mart has created a high barrier of entry for any company who wishes to enter the chain hyper-market industry. 3.Discussion Factors influencing organization to use IS as it business strategy are relatively dependent on internal and external forces of the business surrounding environment (Bob William, 2009). Internal forces that require considered and looked into are the current financial position of the firm. Budget required for IS implementation are considerably high, management allocating the funds for investment must be ensured minimal or perfect deployment of the IS. On top of that, employees capabilities also plays an important role during IS implementation. Firm needs to ensure that employees are at least computer literate and will have no problem operating or accessing the new system, else additional cost may be bared by the firm for training. The firm also needs to access the efficiency and effectiveness of its existing system and whether there is a need to upgrade or revise the current system to gain a competitive advantage over its competitors. Changes in consumer tastes, preference and purchasing pattern are external factors driving organization to implement IS. Consumers are becoming more IT savvy and surveys have shown customer swaying their purchasing pattern to electronic purchase due to convenient and time saving (James D. Gwartney, 2006). Companies need to understand and study consumer expectation and needs in order to analyse and implement business strategies to ensure business growth. Therefore, both internal and external factors are important consideration for implementation of IS to gain a competitive advantage as they complement each other. From the above examples, correct implementation of IS will give the firm a competitive advantage over its competition. Firms must understand their position from Porter’s five competitive forces and develop strategies and counter it to maintain competitive. As Howard et al, (1999) believed that competitive advantage could be gained if strategy development and ISs design are addressed simultaneously. Porter’s model identifies five competitive forces that affect competitive advantage in the market place. In order to establish a profitable and sustainable position, company needs to develop strategies of performing activities differently from its competitors to overcome these five forces. Strategy| Definition| Example| Strategic use of IS| Business Benefits| Cost Leadership| Produce products and/or services at the lowest cost in the industry| Dell Computer| Online build to order| Lowest-cost producer| Differentiation| Offer different products, services, or product features| Moen Inc| Online customer design| Increase in market share| Innovation| Introduce new products and services, put new features into existing products and services, or develop new ways to produce them| American Airlines| Analyse data| Market Leadership| Growth| Increase market share, acquire more customers, or sell more products| Wal-Mart| Merchandise ordering by global satellite network| Market Leadership| Alliance| Work with business partners in partnerships, alliances, joint ventures, or virtual companies| Wal-Mart/ Procter Gamble| Auto inventory replenishment by supplier| Reduced inventory cost/increased sales| Information systems can be used to help firms gain competitive advantage with the help of Porter’s competitive forces model for analyzing competitiveness and proper implementation of IS. According to Michael Porter, the main types of competitive advantage are low cost provider, differentiation and focus. Companies have use porter’s model to increase competitive edge and also demonstrated how IS can enhance competitiveness of corporation (Turban et al. 2006). Finally, firms need to sustain competitive advantages gained from the implementation of IS. In the real world, competitive advantage doesn’t normally last very long and is generally not sustainable over the long term (O’Brien 2011). When a firm gains competitive advantage over its competitors through innovation, competitors figure out how it was done through organizational learning. To neutralize the effect, competitors adopt the same or similar innovation and what was once a competitive advantage is now a competitive necessity. When these occur, firm needs to figure out new innovation to gain a competitive edge and the cycle starts. 4.Conclusion Technologies have changed the way business operates today. Manual processes in the past are now being automated and electronic communications have been heavily introduced in today’s business world. IS have evolved over the years and offer new possibilities to gain competitive advantage. Many businesses today have realized the important of technology and power it possess, but fail to understand the possible benefit achievable. The author learned that through proper planning and implementation of IS will lead to a competitive advantage gain for the organization. With the aid of IS, it will improve the efficiency and effectiveness of staff in the organization which in turn will save labor and consumable cost. 5.Reference Ahlemann Frederik. (2009). Towards a conceptual reference model for project management information system. International Journal of Project Management, Vol. 27, No.1, pp. 19-30 Ankit Bhatnagar. (2006). Strategic Information System Planning: Alignment of ‘IS/IT’ Planning and Business Planning, Unitee New Zealand. Amber S., Brooke W., Cheri E., Ismael M. Wesley B. (2011). Wal-Mart Information System Benjamin, R.I., D.W. Long, and M.S. Moron (1990). Electronic Data Interchange: How Much Competitive Advantage?. Long Range Planning, 23:1, pp. 29-40. Bruns, W,J, and F,W, McFarlan (1987). Information Technology Puts Power in Control Systems, Harvard Business Review, Sep-Oct, pp. 89-94 Callon, J. D., (1996). Competitive Advantage through Information Technology. New York: McGraw Hill, USA. Christiaanse, Ellen., Venkatraman, N. (2002). Beyand Sabre: An empricial test of expertise exploitation in electronic channels. MIS Quarterly, Vol. 26, No.1, pp. 15.38. Davenport, T.H., M. Hammer, and T.J. Metisto (1989). How Executives Can Shape Their Company’s Information Systems, Harvard Business Review. H. Russell Johnston and Michael R. Vitale (1988). Creating Competitive Advantage With Inter-organizational Information Systems. MIS Quartely, Jun 1988, pp. 153-165. Ives B., and G. P. Learmouth (1984). The Information System as a Competitive Weapon. Communication of the ACM Jeffery. G. Szilagyi. Bank of America’s Masternet System: A Case study in Risk Assessment Jeremy A. (2011). Supply Chain Management at Wal-Mart Johnston, H.R. and Carrico, S. R. (1988). Developing Capabilities to use Information Strategically. MIS Quarterly, pp. 37-48. Mahmood Hemmatfar (2010). Competitive Advantages and Strategic Information System. International Journal of Business and Management, Vol. 5, No 7, pp 158-169 M. Vinaya Kumar (2007). CRM Implementation Failure at Cigna Corporation, ICFAI Center for Management Research. Porter, M. E. (1996). What is a Strategy? Harvard Business Review, November – December 1996, pp 45-59. Porter, M. E. (2001). Strategic and the Internet. Harvard Business Review, Vol. 79, No. 3, pp 62-74. Porter, M.E., and V. E. Millar (1985). How information gives you competitive advantage. Harvard Business Review, Vol. 62, No. 4, pp. 149-158. Ross, J. W. et al. (1996). Develop Long-Term Competitiveness through IT Assets. Sloan Management Review, Vol. 60, No 4, pp. 132-148. Teo, T. S. H. (2000). Using the Internet for Competitve Intelligence in Singapore. Competitive Intelligence Review, Vol. 8 Issue 2, pp. 16-23.

Types of Cardiovascular Disease

Types of Cardiovascular Disease Jeanette Mullen Abstract Cardiovascular disease (CVD) affects many people throughout their lives, there are some that are living with the disease and dont even know it because they dont go to the doctor, and even when they do, many dont adhere to the warnings. There are a lot of programs out there for families that take care of older adults with CVD, the problem with this is most people dont know how to access these programs. They dont know where to go or who to talk too, and because of this many people dont get the help that they need for their loved ones. The program that I would like to create is sort of like a workshop that is geared towards helping families that are caring for older adults, by providing them with a wealth of knowledge that will aid them in their journey of finding the help they need. I hope to show you through my research that many people can live longer, healthier lives if they knew more about CVD and how to protect themselves and their loved ones from getting it. Cardiovascular Disease: What You Should Know! It is important for people who have cardiovascular disease or families caring for someone with CVD to understand everything there is to know about the disease so they will be able to do what is necessary to combat the disease; my program will do just that. I would begin the workshop getting to know my audience and congratulating them on taking the first step towards a better life and by telling a true story to them in hopes that it will give them a better perspective of just how serious and real this disease is. Sometimes hearing what happened to someone else can shock a person into wanting to learn all they can so the same thing wont happen to them. Discussion Being told that your heart is only pumping at ten percent has got to be one of the hardest things to hear in your life. That was my brothers fate. He was offered a pacemaker and chose not to get it because he said since they told him its a 50/50 chance of survival, he said he would take his chances. Its sad to say that he lived another three years before suffering a massive heart attack and dying, he was 44. His fate could have been different had he listened to his doctor and changed his lifestyle. My father was in his late 50s when he was told that the only way he would live is if he received a heart transplant. He was suffering from congestive heart failure and already had three heart attacks. He had the transplant and has lived so far for 14 years. Goals My goal for this program is fairly simple. It would be free to the public, anyone regardless of gender; race or socioeconomic background would be able to attend if they choose to do so. At the end of the workshop there will be an answer and question session and there would be volunteers available to help anyone that is having a hard time understanding what do or what is being said. I would have a building that is centrally located so that it is easily accessible for people that dont have transportation and may be on the bus line. My target age for this workshop is from the young old to the oldest old but will be open to anyone interested in learning about cardiovascular disease. Types of Cardiovascular Disease Research The text by Hooyman Kiyak, states Cardiovascular diseases (CVD), which include coronary heart disease (CHD) and stroke, are the leading cause of death among older adults (Hooyman Kiyak, 2011). There are many diseases of the cardiovascular system such as: Coronary heart disease is a condition in which blood to the heart is deficient because of narrowing or constricting of the cardiac vessels that supply it. Acute myocardial infarction results from blockage of an artery supplying blood to a portion of the heart muscle. Congestive heart failure indicates a set of symptoms related to the impaired pumping performance of the heart, so that one or more chambers of the heart do not empty adequately during the hearts contractions (Hooyman Kiyak, 2011). Risks of Cardiovascular Disease Most cardiovascular diseases can be prevented by changing your diet, becoming more active, and taking all medications that is prescribed to you. Once the group you are teaching know what types of cardiovascular diseases are out there and what they actually mean, you can then tell them what risks can cause the disease and how to possibly prevent it from happening. Take diet for instance, by changing the things you consume everyday you can decrease the risk of heart disease. One scholarly article I read suggested that eliminating saturated fat with polyunsaturated fat would most likely decrease the amount of deaths in Coronary heart disease (CHD), but according the dietary guidelines it is suggested that Americans cut back on both saturated and unsaturated fats from their diet; eating lots of red meat and eggs can also be problematic. But eating a diet high in vegetables, beans, fish and poultry could significantly lower your risks of CHD and stroke (Yu et al,, 2016). Changing from a sedentary lifestyle to a more physical lifestyle can lower your risk of developing heart disease, such as taking a brisk walk. Another risk factor is smoking, studies in the article showed that cutting out smoking decreases your risk of CHD, and suggested that smoking cessation is more favorable, even though it can cause weight gain. All of these risks are associated with cardiovascular disease but there are times when a person is leading a healthy lifestyle and can still suffer from CVD. Genetic factors and socioeconomic factors can play a big role leading in developing the disease (Yu et al., 2016). Another article I found very interesting did a study on how Living in poorer neighborhoods with low levels of social cohesion and high rates of crime, violence, and disorder have been found to be detrimental to health as they create environments that induce stress, elevate blood pressure, and may not be conducive to healthy behaviors such as physical activity (Barber et al., 2016). This article goes hand in hand with the previous one in saying that Low socioeconomic status (SES) has also consistently been identified as a risk factor for cardiovascular disease and people that are living in areas where it is heavily polluted have been known to be associated with the increased risk of CVD (Chi et al., 2016). Study There were a few studies done on the risk of cardiovascular disease. One study done by (Larsson and Wolk, 2016) was Potato consumption and risk of cardiovascular disease..., they stated that Potatoes is a starchy food that is something that people eat a lot of and they have a high-glycemic index and have been associated with an increased risk of cardiovascular disease. The results of that study showed no evidence that potatoes posed a risk in CVD. Another study was done by (Mu et al., 2016) on Dairy fat and risk of cardiovascular disease in 3 cohorts of US adults. It is stated in this scholarly article that Saturated fat intake increases LDL cholesterol and may induce chronic inflammation, and thus may increase risk of cardiovascular disease (Mu et al., 2016). But after studying 3 cohorts it was determined that compared with an equivalent amount of energy from carbohydrates (excluding fruits and vegetables), eating dairy fats was not associated with risk of CVD (Mu et al., 2016). Statistics Throughout our text (Hooyman Kiyak, 2011), discuss many statistics reported about heart disease such as White men age 70 and older are more likely to report heart disease than their Latino or African American counterparts (p. 123). Another article talks about how 1 in 3 women at risk for CVD dont consider themselves as being candidates of heart disease even though both men and women have died from the disease and the statistics also shows that heart disease and stroke are the first and third causes of death among women in the United States (Vaid, et al., 2011). As I mentioned earlier, cigarette smoking is one of the risks of cardiovascular disease. Statistics in an article written by (Shishani, Sohn, Okada, Froelicher, 2008), says Cigarette smokers are 2 to 3 times likely to die due to smoking related cardiovascular diseases and Patients with CVD experience as much as a 50% reduction in risk of reinfarction, sudden cardiac death, and total mortality if they quit smoking ( Shishani, et al., 2008). Conclusion Even though Cardiovascular disease is the leading cause of death in the United States, it is my hope that with the help of educating individuals dealing with the disease, they are reassured that if you change your lifestyle and the bad habits that you have, you will begin to see a change in your health and your life. My brother never changed his eating habits and he never stopped smoking, which resulted in his unfortunate death. But after three heart attacks, and after his heart transplant, my dad finally stopped smoking. As long as you have the desire to change and the tools to point you in the right direction, you too can live a healthier life. References Barber, S., Hickson, D. A., Xu, W., Sims, M., Nelson, C., Diez-Roux, A. V. (2016). Neighborhood Disadvantage, Poor Social Conditions, and Cardiovascular Disease Incidence Among African American Adults in the Jackson Heart Study. American Journal of Public Health, 106(12). 2219-2226, doi.10.2105/AJPH.2016.303471 Chi, G. C., Hajal, A., Bird, C. E., Cullen, M. R., Griffin, B. A., Miller, K. A., Kaufman, J. D. (2016). Individual and Neighborhood Socioeconomic Status and the Association between Air Pollution and Cardiovascular Disease. Environmental Health Perspectives. 124(12), 1840-1847. doi.10.1289/EHP199 Hooyman, N. R. Kiyak, H. A. (2011). Social Gerontology: A Multidisciplinary Perspective. 9th ed. Pearson Education Larsson, S. C. Wolk, A. (2016). Potato Consumption and Risk of Cardiovascular Disease: 2 Prospective Cohort Studies. American Journal of Clinical Nutrition. 104(5). 1245-1252, doi.10.3945/ajon.116.142422 Mu. C., Yanping, L., Qi, S., An, P., Manson, J. E., Rexrode, K. M. Hu, F. B. (2016). Dairy Fat and Risk of Cardiovascular Disease in 3 Cohorts of U.S. Adults. American Journal of Clinical Nutrition. 104(5), 1209-1217. doi.10.3945/ajon. 116.134460 Shishani, K., Sohn. M., Okada, A. Froelicher, E. (2009). Nursing Interventions in Tobacco- dependent Patients with Cardiovascular Diseases. Annual Review of Nursing Research, 27221-242.doi.10.1891/0739-6686.27.221 Vaid, L., Wiginton, C., Borbely, D., Ferry, P., Manheim, D. (2011). WISEWOMAN: Addressing the Needs of Women at High Risk for Cardiovascular Disease. Journal of Womens Health (15409996), 20(7), 997.doi.1089/jwh.2011.2850

And God said, ?Let there be light? :: essays research papers

All I can see is white. Clean, pristine, sterile white. I hear beeping. It almost drives me insane. I stare at the ceiling. Mottled white tiles interrupted by the glow of fluorescent lights. I listen to their voices, but they are muffled. Like there is a curtain between us. I only hear snatches of the conversation. â€Å"What happened to him? What is wrong with my husband? â€Å"I am sorry, Ma’am We are still running tests. We don’t know what is wrong. He was like this when the chopper air lifted him in† â€Å"But he was with his brother. Bush walking. Where is his brother? Is he here too, Doctor?† â€Å"No. They found him alone in the national park. Crawling on all fours. He was muttering incoherently. It is lucky they found him.† The voices fade again into the recesses of my mind. â€Å"Come on mate. Hurry up! Get a move on!† Joe calls back down the mountain. I call for my brother to wait for me, but as usual, he charges ahead. I struggle up the rock face, searching for footholds. I scrape my knee. It stings. I reach up and grasp a fern dangling down, inviting me to grab hold. I heave myself up and finally reach the top. Joe is there sitting on a fallen log, just waiting for me to catch up. Damn Asthma. It always makes me slower. â€Å"Glad you could join me,† he laughs, teasingly. I take a seat next to him and stare out across the valley, trying to catch my breath. The brochures were right. This truly is one of the most amazing views I have ever seen. It is perfect. Dense, green huddles of trees, broken only by the occasional sparkling river or camping clearing. The sounds are magnificent as well. Birds twittering tunefully, not squawking like they seemed to in the city. Absolute peace and tranquillity. The doctor shines his tiny torch in my eyes. A nurse comes over and adjusts my head. I try to say something but my tongue is stuck. She smiles at me as if I’m a child and pats me on the head. Then she says something in that sing-song voice that people tend to use around little babies. I lash out. Kicking, punching, screaming, crying, all at the same time. I fight with the sheets. Let me out! I try to get up but I feel claws pushing me back down.

Citra Terranova

Citra was just a teenage girl when she was selected to become a scythes apprentice. She didn't want to kill, but she had to or else her family would be cursed. Of course, she did not want harm upon her own family, she loved them, therefore she became a scythe. This is my personal opinion about Citras future and you don't have to agree. So, with that being said, let's get started. Citra Terranova will grow up to remember that she's a killer, but she only did it to save her family. She will grow up to be a very successful pharmacist and will be a married mother with three loving, beautiful and smart kids. The oldest, Gerald, who is fifteen and wants to grow up to be a doctor. Gerald has autism and is the smartest out of the three. Anne is twelve and is an amazing gymnast and is practicing a double-back on flat, but she has learning problems and has dyslexia. The youngest is Logen who is eight years old, has skipped two grades and is the smartest kid in the fifth grade. Citras name originates in Indonesia, translated to English it means imagery. Her last name, Terranova, means southern Italian. Therefore, her ancestors must have some Italian in them. Citra will make lots and lots of new friends, she is a black belt in karatà ¨ and loves her job as a pharmacist. Her husband, Quinten, is a highly trained firefighter and has saved many people's lives. Citra and Quintin met after the 5/3 Bank collapsed into flames about twenty five years ago, at that time, Citra was working two jobs and is so stressed that she only gets about three hours of rest every night, four if she's lucky. Citra and Quintin are a perfect match because they are both determined to succeed and be the very best that they can be. But, the married couple didn't always get along as they wanted to. Quintin had a severe drug addiction and gambling obsession. Citra obviously hated this and wanted to get him the help he needed, but Quintin wouldn't do it. She doesn't want here kids to turn out like him so she moves into a new house, leaving Quintin and his problems. Soon after that, Citra demands a divorce with Quintin and a few months later, Citra is a single mom of three. Citra having to work two jobs now leads to a babysitter, the babysitter also gets them on and of the bus.

Foundations of Organizational Structure Essay

TUNKU ABDUL RAHMAN COLLEGE ABDM2083 ORGANIZATION & HUMAN RESOURCE TUTORIAL 1 General Introduction 1. Ice-breaking session. 2. Self-introduction by tutor and students. 3. Briefing on course requirements. 4. Tutorial expectations and participation. 5. Briefing on Group Report & Oral Presentation (requirements and expectations). 6. Team formation for Group Report. (4 members per group) 7. Tutor assigns question and time for oral presentation & group report ** Oral presentation and group report submission will starts from Week 3 to 5** **Important note** Students are required to sit for one (1) online test on Week 3. Please make sure that you are registered under this course and be able to access to CEL to take the test. TUNKU ABDUL RAHMAN COLLEGE ABDM2083 ORGANIZATION & HUMAN RESOURCE TUTORIAL 2 Topic 1 : Foundations of Organizational Structure Part A: Multiple Choice Questions 1) The ________ refers to the number of subordinates that a manager directs. A) span of control B) unity of command C) chain of command D) decentralization principle E) leadership web 2) A task that is subdivided into many separate jobs is considered to have ________. A) a high degree of departmentalization B) a low degree of decentralization C) a high degree of work specialization D) a low degree of structure E) a high degree of matrix structuring 3) Aeronautics Inc., a parts supplier, has departments for government aircraft and contracts, large commercial aircraft clients, and small personal aircraft clients. This is an example of ________ departmentalization. A) product B) function C) geography D) customer E) service 4) Stalsberry Company has employees in personnel, sales, and accounting. This division of an organization into groups according to work functions is an example of ________, the second element of structural organization. A) social clustering B) bureaucracy C) specialization D) centralization E) departmentalization 5) The unbroken line of authority that extends from the top of the organization to the lowest echelon and clarifies who reports to whom is termed ________. A) chain of command B) authority C) span of control. D) unity of command E) web of authority 6) Which one of the following is consistent with a simple structure? A) high centralization B) high horizontal differentiation C) high employee discretion D) standardization E) bureaucracy 7) Which of the following is a drawback of a narrow span of control? It ________. A) reduces effectiveness B) is more efficient C) encourages overly tight supervision and discourages employee autonomy D) empowers employees E) increases participatory decision-making 8) In an organization that has high centralization, ________. A) the corporate headquarters is located centrally to branch offices B) all top level officials are located within the same geographic area C) action can be taken more quickly to solve problems D) new employees have a great deal of legitimate authority E) top managers make all the decisions and lower level managers merely carry out directions TUNKU ABDUL RAHMAN COLLEGE ABDM2083 ORGANIZATION & HUMAN RESOURCE TUTORIAL 3 Topic 2 : Organizational Culture Part A: Discussion Question 1) Explain the primary methods of maintaining an organization’s culture. Once a culture is in place, there are practices within the organization that act to maintain it by giving employees a set of similar experiences. Three forces play a particularly important part in sustaining a culture: selection practices, the actions of top management, and socialization methods. a) First, the explicit goal of the selection process is to identify and hire individuals who have the knowledge, skills, and abilities to perform the  jobs within the organization successfully. It would be naive to ignore that the final decision as to who is hired will be significantly influenced by the decision maker’s judgment of how well the candidates will fit into the organization. This attempt to ensure a proper match, whether purposely or inadvertently, results in the hiring of people who have values essentially consistent with those of the organization, or at least a good portion of those values. In addition, the selection process provides information to applicants about the organization.   Candidates learn about the organization and, if they perceive a conflict between their values and those of the organization, they can self-select themselves out of the applicant pool. b) In addition to selection, the actions of top management also have a major impact on the organization’s culture. Through what they say and how they behave, senior executives establish norms that filter down through the organization as to whether risk taking is desirable; how much freedom managers should give their employees; what is appropriate dress; what actions will pay off in terms of pay raises, promotions, and other rewards; and the like. c) Finally, no matter how good a job the organization does in recruiting and selection, new employees are not fully indoctrinated in the organization’s culture. Because they are unfamiliar with the organization’s culture, new employees are potentially likely to disturb the beliefs and customs that are in place. The organization will, therefore, want to help new employees adapt to its culture. This adaptation process is called socialization. This is when the organization seeks to mold the outsider into an employee â€Å"in good standing.† Employees who fail to learn the essential or pivotal role behaviors risk being labeled â€Å"nonconformists† or â€Å"rebels,† which often leads to expulsion. But the organization will be socializing every employee, though maybe not as explicitly, throughout his or her entire career in the organization. This further contributes to sustaining the culture. 2) Explain how an institutionalized culture can be a barrier to diversity. Describe how an organization could utilize the three forces at play in sustaining a culture to help create a diverse workforce. By limiting the range of acceptable values and styles, strong cultures put considerable pressure on employees to conform. In some instances, a strong culture that condones prejudice can even undermine formal corporate diversity policies. Strong cultures can also be liabilities when they support institutional bias or become insensitive to people who are different. Hiring new employees who differ from the majority in race, age, gender, disability, or other characteristics creates a paradox: management wants to demonstrate support for the differences these employees bring to the workplace, but newcomers who wish to fit in must accept the organization’s core cultural values. Because diverse behaviors and unique strengths are likely to diminish as people attempt to assimilate, strong cultures can become liabilities when they effectively eliminate these advantages. The explicit goal of the selection process is to identify and hire individuals with the knowledge, skills, and abilities to perform successfully. Taking diversity into consideration at this phase does not have to be antagonistic to the culture. The final decision, because it’s significantly influenced by the decision maker’s judgment of how well the candidates will fit into the organization, identifies people whose values are essentially consistent with at least a good portion of the organization’s. Looking beyond surface level differences at the selection phase will help create a diverse workforce. Through words and behavior, senior executives establish norms that filter through the organization about, for instance, whether risk taking is desirable, how much freedom managers should give employees, what is appropriate dress, and what actions pay off in terms of pay raises, promotions, and other rewards. Management actions should be inclusive and non-prejudicial to create a diverse and functional culture. During the metamorphosis stage of socialization management should use institutional practices to encourage person–organization fit and high levels of commitment. 3) What are the three stages of socialization through which employees become indoctrinated into an organization’s culture? The three stages of socialization are prearrival, encounter, and metamorphosis. a) The prearrival stage recognizes that each individual arrives with a set of values, attitudes, and expectations. These cover both the work to be done and the organization. b) Upon entry into the organization, the new member enters the encounter stage. Here the individual confronts the possible dichotomy between her expectations and reality. c) Finally, the new member must work out any problems discovered during the encounter stage. This may mean going through changes – hence, this is called the metamorphosis stage. 4) Discuss the difference between strong and weak organizational cultures and discuss the effect that a strong culture can have on an acquisition or merger. Strong cultures have a greater impact on employee behavior and are more directly related to reduced turnover. In a strong culture, the organization’s core values are both intensely held and widely shared. The more members who accept the core values and the greater their commitment to those values is, the stronger the culture is. A strong culture will have a great influence on the behavior of its members because the high degree of sharedness and intensity creates an internal climate of high behavioral control. One specific result of a strong culture should be lower employee turnover. A strong culture demonstrates high agreement among members about what the organization stands for. Such unanimity of purpose builds cohesiveness, loyalty, and organizational commitment. These qualities, in turn, lessen employees’ propensity to leave the organization. In recent years, cultural compatibility has become the primary concern. All things being equal, whether the acquisition actually works seems to have more to do with how well the two organizations’ cultures match up. The primary cause of failure is conflicting organizational cultures, when people simply don’t match up. Therefore, when considering an acquisition or merger, management would need to carefully evaluate the cultures of each organization. TUNKU ABDUL RAHMAN COLLEGE ABDM2083 ORGANIZATION & HUMAN RESOURCE TUTORIAL 4 Topic 3: Foundations of Group Behavior & Understanding Work Teams Part A: Discussion Question 1) List and briefly describe the stages in the five-stage model of group  development. The five-stage group development model characterizes groups as proceeding through five distinct stages: forming, storming, norming, performing, and adjourning. a) Forming is characterized by a great deal of uncertainty about the group’s purpose, structure, and leadership. Members are testing the waters to determine what types of behavior are acceptable. b) In the storming stage, members accept the existence of the group, but there is resistance to the constraints that the group imposes on individuality. There is conflict over who will control the group. c) The third stage is one in which close relationships develop and the group demonstrates cohesiveness. There is now a strong sense of group identify and camaraderie. This norming stage is complete when the group structure solidifies and the group has assimilated a common set of expectations of what defines correct member behavior. d) The fourth stage is performing. The structure at this point is fully functional and accepted. Group energy has moved from getting to know and understand each other to performing the task at hand. e) In the adjourning stage, the group prepares for its disbandment. High task performance is no longer the group’s top priority. Instead, attention is directed toward wrapping up activities. 2) Design the most effective team to figure out ways to reduce the number of preparation hours for shipping products overseas for your company. Choose the type of team from one of the four principal team types. Describe your team’s context, composition, and process parameters. Answers will vary. A problem-solving team is probably the best type of team for this task. In a problem-solving team members share ideas or suggest how work processes and methods can be improved. The problem-solving team will offer ideas to management. Together they discuss ways of improving quality, efficiency, and the work environment. The team will need information on what products are being shipped and how  long each of them takes, as well as details on the current procedures. Adequate information is essential. A firm goal of reducing the hours spent must be established by a leader. The group should be comprised of workers and management with expertise in the shipping department procedures. The team should have five members, three management and two people from shipping and packaging. The process parameters should be clearly outlined, with goals of exactly how much time needs to be shaved off of packaging processes. 3) Explain the difference between groupthink and group shift. Give an example to support your answer. Groupthink is related to norms. It describes situations in which group pressures for conformity deter the group from critically appraising unusual, minority, or unpopular views. Groupthink is a disease that attacks many groups and can dramatically hinder their performance. Group shift indicates that in discussing a given set of alternatives and arriving at a solution, group members tend to exaggerate the initial positions that they hold. In some situations, caution dominates, and there is a conservative shift. More often, however, the evidence indicates that groups tend toward a risky shift. Students answers may vary. TUNKU ABDUL RAHMAN COLLEGE ABDM2083 ORGANIZATION & HUMAN RESOURCE TUTORIAL 5 Topic 4: Motivation Concepts Part A: Discussion Questions 1) Compare and contrast a manager that implements Theory Y and one that adheres to the expectancy theory. How would each choose to motivate their employees? Theory Y managers assume that employees can view work as being as natural as rest or play, and therefore the average person can learn to accept, even seek, responsibility. Theory Y assumes that higher-order needs dominate individuals. Theory Y managers would contend that ideas such as participative decision making, responsible and challenging jobs, and good group relations are approaches that would maximize an employee’s job  motivation. A Theory Y manager believes that the employee is inherently motivated as long as the conditions respect his intellect and character. A Theory Y manager would work hard to include the employee in decision making concerning his job, to satisfy work environment preferences, and to make sure the work is stimulating. Expectancy theory proposes that employees will be motivated to exert a high level of effort when they believe it will lead to a good performance appraisal; that a good appraisal will lead to organizational rewards such as bonuses, salary increases, or promotions; and that the rewards will satisfy the employees’ personal goals. An expectancy theory manager would focus much more on the reward expectations of the employee, versus the psychologic expectations. It would be important for the manager to understand the personal goals that the employee strives to achieve so that he can be appropriately rewarded and praised. 2) Describe Maslow’s hierarchy of needs including the types of needs and how they become dominant. Maslow’s hierarchy of needs hypothesized that within every human being there exists a hierarchy of five needs. a) The physiological needs include hunger, thirst, shelter, sex, and other bodily needs. b) Safety includes security and protection from physical and emotional harm. c) Social includes affection, belongingness, acceptance, and friendship. d) Esteem includes internal esteem factors such as self-respect, autonomy, and achievement; and external esteem factors such as status, recognition, and attention. e) Self-actualization is the drive to become what one is capable of becoming; includes growth, achieving one’s potential, and self-fulfillment. As each of these needs becomes substantially satisfied, the next need becomes dominant. So if you want to motivate someone, according to Maslow, you need to understand what level of the hierarchy that person is currently on and focus on satisfying those needs at or above that level 3) According to Two-Factor Theory, how might a manager motivate employees? According to Herzberg, the factors leading to job satisfaction are separate and distinct from those that lead to job dissatisfaction. Therefore, managers who seek to eliminate factors that can create job dissatisfaction may bring about peace but not necessarily result in motivation. Conditions surrounding the job such as quality of supervision, pay, company policies, physical working conditions, relations with others, and job security were characterized by Herzberg as hygiene factors. When they are adequate, people will not be dissatisfied; neither will they be satisfied. If we want to motivate people on their jobs, Herzberg suggested emphasizing factors associated with the work itself or to outcomes directly derived from it, such as promotional opportunities, opportunities for personal growth, recognition, responsibility, and achievement. These are the characteristics that people find intrinsically rewarding. TUNKU ABDUL RAHMAN COLLEGE ABDM2083 ORGANIZATION & HUMAN RESOURCE TUTORIAL 6 Topic 5: Motivation: From Concepts to Applications Part A: Discussion Questions 1) List and describe THREE (3) different variable-pay programs. Be sure to include piece-rate plans, profit-sharing plans, and gainsharing. a) Piece-rate plans. In piece-rate pay plans, workers are paid a fixed sum for each unit of production completed. When an employee gets no base salary and is paid only for what he or she produces, this is a pure piece-rate plan. b) Merit-based pay. Merit-based pay plans also pay for individual performance. However, unlike piece-rate plans, which pay based on objective output, merit-based pay plans are based on performance appraisal ratings. c) Profit-sharing. Profit-sharing plans are organization-wide programs that distribute compensation based on some established formula designed around a company’s profitably. d) Bonuses. Bonuses can be paid exclusively to executives or to all employees. Many companies now routinely reward production employees with bonuses in the thousands of dollars when company profits improve. e) Skill-Based Pay. Skill-based pay (also called competency-based or knowledge-based pay) sets pay levels on the basis of how many skills employees have or how many jobs they can do. f) ESOPs. Employee stock ownership plans (ESOPs) are company-established benefit plans in which employees acquire stock, often at below-market prices, as part of their benefits. g) Gainsharing. Gainsharing is a formula-based group incentive plan. Improvements in group productivity determine the total amount of money that is to be allocated. By focusing on productivity gains rather than profits, gainsharing rewards specific behaviors that are less influenced by external factors. Employees in a gainsharing plan can receive incentive awards even when the organization isn’t profitable. 2) Compare and contrast the benefits of intrinsic rewards such as recognition and extrinsic rewards such as pay as forms of motivation. Organizations are increasingly recognizing that both intrinsic and extrinsic rewards are important. Rewards are intrinsic in the form of employee recognition programs and extrinsic in the form of compensation systems. Intrinsic rewards range from a spontaneous and private thank-you to widely publicized formal programs in which specific types of behavior are encouraged and the procedures for attaining recognition are clearly identified. Pay, an extrinsic reward, is not the primary factor driving job satisfaction, however, it does motivate people, and companies often underestimate its importance in keeping top talent. No matter how much recognition a top performer gets, he will be tempted to leave if the pay scale is much lower than the market and another offer arrives. Recent survey data indicate most employees don’t see a strong connection between pay and performance. Variable pay structures, such as bonuses are often the best production motivators. When pay is tied to performance, the employee’s earnings also recognize contribution rather  than being a form of entitlement. Over time, low performers’ pay stagnates, while high performers enjoy pay increases commensurate with their contributions. An obvious advantage of intrinsic rewards like recognition programs is that they are inexpensive since praise is free. However, they are highly susceptible to political manipulation by management. When applied to jobs for which performance factors are relatively objective, such as sales, recognition programs are likely to be perceived by employees as fair. However, in most jobs, the criteria for good performance aren’t self evident, which allows managers to manipulate the system and recognize their favorites. Abuse can undermine the value of recognition programs and demoralize employees. Research suggests financial incentives may be more motivating in the short term, but in the long run intrinsic incentives will retain good employees if the extrinsic incentives are competitive. 3) What is employee involvement and why is it important. Give two examples. Employee involvement is defined as a participative process that uses the entire capacity of employees and is designed to encourage increased commitment to the organization’s success. The underlying logic is that by involving workers in those decisions that affect them and by increasing their autonomy and control over their work lives, employees will become more motivated, more committed to the organization, more productive, and more satisfied with their jobs. Examples of employee involvement include a) Participative management. Participative management programs use joint decision making. Subordinates actually share a significant degree of decision-making power with their immediate superiors. b) Representative participation. Representative participation refers to worker representation by a small group of employees who actually participate on the board. The goal is to redistribute power within an organization, putting labor on a more equal footing with the interests of management and stockholders. TUNKU ABDUL RAHMAN COLLEGE ABDM2083 ORGANIZATION & HUMAN RESOURCE TUTORIAL 7 Topic 6: What do Managers Do & Leadership Part A: Multiple Choice Questions 1) Which of the following is most likely to be a belief held by a successful manager? A) Technical knowledge is all that is needed for success. B) It is not essential to have sound interpersonal skills. C) Technical skills are necessary, but insufficient alone for success. D) Effectiveness is not impacted by human behavior. E) Technical skills do not influence efficiency. 2) Which of a manager’s primary functions requires the manager to define an organization’s goals, establish an overall strategy for achieving these goals and develop a comprehensive hierarchy of plans to integrate and coordinate activities? A) controlling B) planning C) staffing D) coordinating E) leading 3) As a manager, one of Joe’s duties is to present awards to outstanding employees within his department. Which Mintzberg managerial role is Joe acting in when he does this? A) leadership role B) liaison role C) monitor role D) figurehead role E) spokesperson role 4) Jill is valued by her colleagues for her ability to perform effective break-even analysis on upcoming ventures. In this case, her colleagues value her for competencies that fall within which essential management skills categories? A) technical B) communication C) human D) conceptual E) education 5) Leadership is best defined as ________. A) the ability to influence a group in goal achievement B) keeping order and consistency in the midst of change C) implementing the vision and strategy provided by management D) coordinating and staffing the organization and handling day-to-day problems E) not a relevant variable in modern organizations 6) The two dimensions of leadership behavior identified in the University of Michigan studies are ________. A) coercion and motivation B) emotional and rational C) employee-oriented and production-oriented D) initiating structure and consideration E) initiation and completion Part B: Discussion Questions 1) Describe the three essential management skills that differentiate effective managers from ineffective ones. Provide a workplace example of how these skills could be used when dealing with the challenge of a workplace recession. The three essential management skills identified by researchers are technical, human, and conceptual. Technical skills are defined by the ability to apply specialized knowledge or expertise. Human skills are defined by the ability to work with, understand, and motivate other people. Finally, conceptual skills are defined by the ability to analyze and diagnose complex situations. In a time of recession human skills are essential to motivate fearful employees and to create a positive work environment. They would also be necessary in the event of workplace staff reduction. Technical skills could be applied in the area of expertise to raise production and, combined with conceptual skills, can be used to look for small market niches and ways to analyze the industry to continue to make a profit until times are better. TUNKU ABDUL RAHMAN COLLEGE ABDM2083 ORGANIZATION & HUMAN RESOURCE TUTORIAL 8 Topic 7: Leadership Part A: Multiple Choice Questions 1) Hersey and Blanchard developed which of the following? A) situational leadership theory B) cognitive resource theory C) managerial grid model D) path-goal theory E) cognitive orientation model 2) Hersey and Blanchard’s leadership theory differs from other leadership theories primarily because it ________. A) explores the role of the expectations of the leader for the follower B) focuses on the followers C) holds that leadership style should be dependent on the situation D) is normative E) deals strictly and exclusively with contingencies 3) What is the main principle of path-goal theory? A) Successful leadership is achieved by selecting the right leadership style. B) Stress is a form of situational unfavorableness and a leader’s reaction to it depends on his or her intelligence and experience. C) Effective group performance depends on the proper match between the leader’s style and the degree to which the situation gives control to the leader. D) Leaders establish a special relationship with a small group of their followers because of time pressures. E) The leader is responsible for providing followers with the information, support, or other resources necessary for them to do their jobs. 4) Which of the following is not a key characteristic of a charismatic leader? A) sensitivity to follower needs B) unconventional behavior C) vision and articulation D) task orientation E) willingness to take risks 5) Researchers are conducting a study of a company called Acme Corp, which they believe to be led by a transformational leader. Which of the following, if true, would most support the conclusion that Acme’s leader is a transformational leader? A) Acme’s top managers often conflict over defining the organization’s goals. B) Acme’s goals tend to be very ambitious and to hold personal value for employees. C) Creativity is discouraged among Acme employees. D) Acme managers are cautious and rarely take risks. E) Acme’s compensation plans are designed to reward short-term results. 6) Leaders who clarify role and task requirements to accomplish established goals exhibit a _________ style of leadership. A) transformational B) transactional C) charismatic D) self-initiating E) situational 7) Richard is a transactional leader who has just assigned a series of tasks to a project team. Which of the following is most likely to be true about the team’s performance under Richard’s guidance? A) They will set new standards of productivity for the department, exceeding Richard’s expectations. B) They will meet the goals set for them but are unlikely to go beyond those goals. C) They will tend to be unclear about the roles assigned to each team member. D) They will be highly motivated by what they view as Richard’s heroic or extraordinary qualities. E) They will tend to put their individual self-interest above the interests of the company. Part B: Discussion Questions 1)Compare and contrast Hersey and Blanchard’s situational leadership theory with House’s path-goal theory. Hersey and Blanchard’s situation leadership theory is a contingency theory  that focuses on the followers. Successful leadership is achieved by selecting the right leadership style, which Hersey and Blanchard argue is contingent on the level of the followers’ readiness. The emphasis on the followers in leadership effectiveness reflects the reality that it is the followers who accept or reject the leaders. The term readiness refers to the extent to which people have the ability and willingness to accomplish a specific task. SLT says if a follower is unable and unwilling to do a task, the leader needs to give clear and specific directions; if followers are unable and willing, the leader needs to display high task orientation to compensate for the followers’ lack of ability and high relationship orientation to get the follower to â€Å"buy into† the leader’s desires; if followers are able and unwilling, the leader needs to use a supportive and partic ipative style; and if the employee is both able and willing, the leader doesn’t need to do much. Path-goal theory was developed by Robert House. The essence of the theory is that it’s the leader’s job to assist followers in attaining their goals and to provide the necessary direction and/or support to ensure that their goals are compatible with the overall objectives of the group or organization. The term path-goal is derived from the belief that effective leaders clarify the path to help their followers get from where they are to the  achievement of their work goals and make the journey along the path easier by reducing roadblocks. House identified four leadership behaviors. The directive leader lets followers know what is expected of them, schedules work to be done, and gives specific guidance as to how to accomplish tasks. The supportive leader is friendly and shows concern for the needs of followers. The participative leader consults with followers and uses their suggestions before making a decision. The achievement-oriented leader sets challenging goals and expects followers to perform at their highest level. House assumes that leaders are flexible and that the same leader can display any or all of these behaviors depending on the situation. TUNKU ABDUL RAHMAN COLLEGE ABDM2083 ORGANIZATION & HUMAN RESOURCE TUTORIAL 9 Topic 8: Communication Part A: Multiple Choice Questions 1) Communication serves all of the following functions within a group or organization except ________. A) motivation B) planning C) emotional expression D) control E) conveying information 2) Alejandro is annoyed that the new recruit, Ben, is working faster than anyone else in the group, making the rest of the group look bad. In the company cafeteria Alejandro teases Ben and calls him the ‘super recruit’ and imitates his style of working so rapidly. Alejandro wants to intimidate Ben so that he will work slower. Which function of communication is Alejandro using by making fun of Ben? A) motivation B) control C) expression D) information E) formal 3) Helena and Laura were talking on the phone. Laura’s two year old son fell and started crying and Laura could no longer hear what Helena said. This is an example of ________. A) transmitting B) decoding C) noise D) understanding E) analysis 4) The communication used by managers to provide job instructions is ________ communication. A) downward B) lateral C) formal D) directional E) diagonal Part B: Discussion Questions 1)Describe the communication process. Include the communication process model and explain the eight parts of this model. Before communication can take place, a purpose, expressed as a message to be conveyed, is needed. It passes between a sender and a receiver. The message is encoded (converted to a symbolic form) and passed by way of some medium (channel) to the receiver, who retranslates (decodes) the message initiated by the sender. The result is a transfer of meaning from one person to another. The key parts of the communication process are 1) the sender 2) encoding 3) the message 4) the channel 5) decoding 6) the receiver 7) noise 8) feedback The source initiates a message by encoding a thought. The message is the actual physical product from the source encoding. The channel is the medium through which the message travels. The receiver is the object to whom the message is directed. The symbols must be translated into a form that can be understood by the receiver. This is the decoding. Noise represents communication barriers that distort the clarity of the message. The final link is a feedback loop. 2) Explain how the grapevine functions and why it exists in organizational communication. Describe the general direction of communication and the form of communication most commonly used in the grapevine. What can a manager do to limit the negative effects of the grapevine? The informal communication system is the grapevine. While it is informal it is still an important source of information. A survey found that 75 percent of employees hear about matters first through rumors on the grapevine. The grapevine has three main characteristics. First, it is not controlled by management. Second, most employees perceive it as more believable and reliable than formal communiquà ©s issued by top management. Finally, it is largely used to serve the interests of the people within it. Rumors emerge as a response to situations that are important to us, when there is ambiguity, and under conditions that arouse anxiety. The fact that work situations frequently contain these three elements explains why rumors flourish in organizations. The secrecy and competition that typically prevail in large organizations, encourage and sustain rumors on the grapevine. A rumor will persist either until the wants and expectations creating the uncertainty are fulfilled or the anxiety has been reduced. The grapevine generally follows lateral communication in which persons from the same hierarchical levels begin to relay messages. Very rarely does management participate in the grapevine. In fact, one study reported that management only relayed messages to the grapevine ten percent of the time. Generally oral communication is used to relay grapevine information, although written e-mail can be used as well, but is considered less safe for accountability reasons. Managers can not entirely eliminate rumors. What they should do is minimize the negative consequences of rumors by limiting their range and impact. The best way to reduce the negative consequences of rumors is to: 1) Provide information; 2) Explain actions and decisions that may appear inconsistent, unfair, or secretive; 3) Refrain from shooting the messenger; and 4) Maintain open communication channels. TUNKU ABDUL RAHMAN COLLEGE ABDM2083 ORGANIZATION & HUMAN RESOURCE TUTORIAL 10 Topic 9: Conflict Management Part A: Multiple Choice Questions 1) The traditional view of conflict is the belief that conflict is ________. A) harmful B) natural C) necessary D) situationally-dependent E) neutral 2) Which of the following is not a cause of conflict, according to the traditionalist view? A) general poor communication between people B) lack of openness in the organization C) trust between people in the organization D) management failure to be responsive to employee needs E) management failure to be responsive to employee aspirations 3) The ________ view of conflict argues that conflict is necessary for a group to perform effectively. A) human relations B) interactionist C) traditional D) functional E) reactive 4) ________ conflicts are almost always dysfunctional. A) Task B) Job C) Relationship D) Process E) Functional 5) The first stage of the conflict process is termed ________. A) cognition and personalization B) behavioral manifestation C) potential opposition or incompatibility D) intention E) habituation 6) High job specialization can lead to ________ conflict. A) communication B) structural C) personal-variable D) job-related E) team 7) In which stage are conflict issues defined? A) potential opposition B) cognition and personalization C) intuitions D) behavior E) reaction and transference 8) The conflict-handling intention of collaborating is ________. A) assertive and uncooperative B) assertive and cooperative C) unassertive and uncooperative D) unassertive and cooperative E) affective and reflective 9) Angelina feels that her cubicle neighbor talks too loudly on the phone, but in other ways she is a great neighbor. Angelina gets annoyed every time her neighbor’s phone rings, but she has decided it’s simply not worth the trouble to talk to her neighbor. Angelina’s conflict intention is called ________. A) competing B) avoiding C) accommodating D) compromising E) collaborating 10) Which of the following is not a conflict-resolution technique? A) creating superordinate goals B) appointing a devil’s advocate C) avoiding the conflict D) exercising authoritative command E) generating additional resources 11) Stage II of the conflict process deals with conflict being ________. A) perceived and felt B) apparent and experienced C) expressed and perceived D) overt and covert E) internalized 12) Irma does not like a few of the standard operating procedures adapted for the new project. However, she discussed the items with the team and told them that she realized she was in the minority and that she would adapt the new procedures to maintain smooth operations within the team. This type of intention is called ________. A) sacrificing B) accommodating C) collaborating D) compromising E) competing TUNKU ABDUL RAHMAN COLLEGE ABDM2083 ORGANIZATION & HUMAN RESOURCE TUTORIAL 11 Topic 10: Power and Politics Part A: Multiple Choice Questions 1) Power can be defined as ________. A) the ability to influence the behavior of others B) the actualization of the dependency of others C) congruence between the goals of the leader and those being led D) downward influence on one’s followers E) upward influence on one’s leaders 2) One reacts to ________ power out of fear of the negative ramifications that might result if one fails to comply. A) legitimate B) coercive C) punitive D) referent E) abusive 3) The power that the College Dean has been granted by the University over the faculty is termed ________ power. A) academic B) positional C) legitimate D) organizational E) balanced 4) Power tactics can be defined as ________. A) the only legitimate sources of power B) techniques for translating power bases into specific action C) strategies for gathering and maintain support D) organizational structural characteristics E) approaches for winning arguments 5) Vivian has not been handling one portion of her duties in a satisfactory manner. As a result, her manager threatens to withhold her promotion. Which power tactic is being used? A) exchange B) ingratiation C) pressure D) personal appeals E) inspirational appeals Part B: Discussion Questions 1) Contrast leadership and power. Power does not require goal compatibility, merely dependence. Leadership, on the other hand, requires some congruence between the goals of the leader and those being led. A second difference relates to the direction of influence. Leadership focuses on the downward influence on one’s followers. It minimizes the importance of lateral and upward influence patterns. Power does not. Still another difference deals with research emphasis. Leadership research, for the most part, emphasizes style. It seeks answers to such questions as: How supportive should a leader be? How much decision making should be shared with followers? The research on power encompasses a broader area and focus on tactics for gaining compliance. Power can be used by groups as well as by individuals to control other individuals or groups. 2) List and discuss the bases of personal power. Personal power comes from an individual’s unique characteristics. Two bases of personal power are expertise, the respect and admiration of others. a) Expert power is influence wielded as a result of expertise, special skill, or knowledge. Expertise has become one of the most powerful sources of influence as the world has become more technologically oriented. b) Referent power is based on identification with a person who has desirable resources or personal traits. If I like, respect, and admire you, you can exercise power over me because I want to please you. 3) Distinguish between legitimate political behavior and illegitimate political behavior. Legitimate political behavior refers to normal everyday politics – complaining to your supervisor, bypassing the chain of command, forming coalitions, obstructing organizational policies or decisions through inaction or excessive adherence to rules, and developing contacts outside the organization through one’s professional activities. On the other hand, there are also illegitimate political behaviors that violate the implied rules of the game. Those who pursue such extreme activities are often described as individuals who â€Å"play hardball.† Illegitimate activities include sabotage, whistleblowing, and symbolic protests such as wearing unorthodox dress or protest buttons, and groups of employees simultaneously calling in sick. TUNKU ABDUL RAHMAN COLLEGE ABDM2083 ORGANIZATION & HUMAN RESOURCE TUTORIAL 12 Topic 11: Human Resource Policies and Practices (Human Resource Planning& Forecasting, Recruitment) Part A: Discussion Questions 1) Define human resource planning. Describe the TWO (2) components in human resource planning. Human resource planning is the systematic process of matching the internal and external supply of people with job openings anticipated in the organization over a specific period of time. Human resource planning has 2 components: requirements and availability. A requirements forecast involves determining the number, skill, and location of employees the organization will need at future dates in order to meet its goals. The determination of whether the firm will be able to secure employees with the necessary skills, and from what sources, is called an availability forecast. 2) Describe human resource databases and how databases can assist in matching internal employees to positions. A human resource database contains employee information that permits management to make HR decisions. Information that might appear in such databases, includes, but is not limited to, the following: work history and experience, specific skills and knowledge, licenses or certifications held, organizational training completed, educational background, previous performance appraisal evaluations, assessment of strengths and weaknesses, development needs, promotion potential at present, and with further development, current job performance, field of specialization, job preferences, geographic preferences, career goals and aspirations, anticipated retirement date, and personal history, including psychological assessments. Databases are being used by organizations to enable human resources to match people with positions. 3) List TWO (2) methods are available to firms when either a shortage or surplus of workers is forecasted? Firms faced with a shortage of workers may use: 1) 2) 3) 4) innovative recruiting, compensation incentives, and training programs to fill positions. Lowering of employment standards Firms faced with a surplus of workers may use: 1) 2) 3) 4) 5) layoffs,  restricted hours,  hiring freezes may be necessary, and  encourage early retirement and  the use of vacation time. TUNKU ABDUL RAHMAN COLLEGE ABDM2083 ORGANIZATION & HUMAN RESOURCE TUTORIAL 13 Topic 12: Human Resource Policies and Practices (Selection) Part A: Multiple Choice Questions 1) Which of the following is the most common method of initial selection? A) written tests B) background check C) performance test D) application form E) work-sample test 2) More than ________ percent of employers conduct some type of background check on potential employees during some point in the hiring process, usually either in the initial phase or the contingent phase. A) 25 B) 50 C) 65 D) 80 E) 95 3) The best way for an employer to find out if a potential employee can do a job is by ________. A) using the interview process B) using a written test C) having them spend a day in the office D) administering an IQ test E) using a performance simulation test 4) Work sample tests are widely used in hiring ________. A) unskilled labor B) skilled workers C) professional workers D) managers E) knowledge workers 5) The results of which of the following tend to have a disproportionate amount of influence on employee selection decisions? A) interviews B) written tests C) performance simulation tests D) work sampling methods E) personality tests 6) The behavioral structured interview is built on the assumption that ________. A) past behavior is the best predictor of future behavior B) technical knowledge and skills are the best predictor of job performance C) personality is the best predictor of job performance D) personality and mood are highly correlated E) technical knowledge and mood are highly correlated Part B: TRUE /FALSE Questions 1) As a selection device, written tests have decreased in usage during the past 20 years. (TRUE /FALSE) 2) A test that measures factors such as dependability, carefulness, responsibility, and honesty is referred to as a performance factor test. (TRUE /FALSE) 3) Work samples yield validities almost consistently superior to written aptitude tests. (TRUE /FALSE) 4) In assessment centers, job candidates are evaluated as they go through several days of exercises that simulate real problems they would confront on the job. (TRUE /FALSE) TUNKU ABDUL RAHMAN COLLEGE ABDM2083 ORGANIZATION & HUMAN RESOURCE TUTORIAL 14 Topic 13 & 14: Human Resource Policies and Practices (Performance Evaluation) Part A: Multiple Choice Questions 1) Performance evaluations today are generally based on which three types of behavior? A) task performance, productivity, tenure B) productivity, efficiency, absenteeism C) task performance, citizenship, counterproductivity D) citizenship, counterproductivity, personality E) leadership, training, efficiency 2) Performance evaluations are used as a mechanism for all of the following except ________. A) monitoring the success of marketing strategies B) determining promotions C) pinpointing employees skills D) identifying training and development needs E) providing feedback to employees 3) Which of the following is not a weakness of the 360-degree evaluation system? A) artificially inflated feedback from peers B) insufficient training for performance evaluators C) discrepancies between evaluating groups D) provides a wide performance perspective E) difficulties in reconciling differing evaluations 4) Performance evaluations are used to ________. A) improve group cohesiveness B) define departmental structure C) help management make HR decisions D) identify how jobs are completed E) decrease conformity within organizations 5) Which of the following is the least predictive set of criteria used to evaluate employees? A) traits B) task outcomes C) behaviors D) personality E) mood Part B: Discussion Questions 1) What are the three most popular sets of criteria for evaluating employee performance? The three most popular sets of criteria for evaluating employee performance are individual task outcomes, behaviors, and traits. a) If ends count, rather than means, then management should evaluate an employee’s task outcomes. In many cases, it’s difficult to identify specific outcomes that can be directly attributable to an employee’s actions. b) It’s not unusual for management to evaluate the employee’s behavior. c) The weakest set of criteria, yet one that is widely used by organizations is individual traits. They are weaker because they are farthest removed from the actual performance of the job itself. 2) Who should perform employee evaluations? With many of today’s organizations using self-managed teams, telecommuting, and other organizing devices that distance bosses from their employees, an employee’s immediate superior may not be the most reliable judge of that employee’s performance. Thus, in more and more cases, peers and even subordinates are being asked to participate in the performance evaluation process. Also, increasingly, employees are participating in their own performance evaluation. In most situations, in fact, it is highly advisable to use multiple sources of ratings. Any individual performance rating may say as much about the rater as about the person being evaluated. By averaging across raters, we can obtain a more reliable, unbiased, and accurate performance evaluation.